Frequently Asked Questions
Assistance and information regarding your Ann Demeulemeester shopping experience.
Where does Ann Demeulemeester ship from?
All orders are dispatched from our warehouse in Italy, ensuring that each piece is handled with the utmost care and standard of quality.
What is the return policy for online orders?
We offer a 14-day return window from the date of delivery. Items must be returned in their original condition, unworn, and with all security tags and packaging intact.
How can I track my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor the progress of your delivery.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are duties and taxes included in the final price?
For most international destinations, duties and taxes are calculated at checkout. Please refer to our Shipping page for a detailed list of DDP (Delivery Duty Paid) countries.
How do I ensure I select the correct size?
Ann Demeulemeester garments typically follow European sizing. Detailed size guides and fit descriptions are available on each product page to assist you in finding the perfect fit.